Insteon ipad App

Contact made with Insteon for support Aug 12, 2013. Hello, one of our Representatives will be right with you.... [Donald] I need to reset my Insteon ipad app so it can forget about my 2412N hub that is no longer used. Will the app work with an ISY? [J.T.] Hello Donald.  My name is J.T.. I will be assisting you today. [J.T.] No, the smartlinc app wont work with an ISY.  You need to get an app for the ISY, like Mobillinc [J.T.] the INSTEON for Smartlinc app only worked with the 2412N, nothing else [Donald] ok, will the 2412 work as a dual band device to improve coverage now that I use a ISY? [J.T.] No, the 2412 is not dual band, it doesnt have RF unfortunately [Donald] Is there anything I can do with it, since it is new. I bought it as part of an evaluation kit from Canada Computers about 3 months ago. [J.T.] Unfortunately not really, it really only acted as a controller [Donald] May I suggest that you correct the information on the Apple web site so that it is clear that the Insteon app only works with the old hub which is no longer supported. It would help new folks I'm sure. [Donald] Thanks for your help. The technology seems to work very well. [Donald] bye [J.T.] I apologize for any confusion, there are 2 insteon apps [J.T.] one for smartlinc (2412N) [J.T.] and one for hub [J.T.] the new hub, 2242-222, is the one that uses the app for hub [J.T.] Thank you for contacting us. [Donald] There are two different numbers on my hub ?? [J.T.] What exactly does the device look like, does it plug into the wall, or does it have a power cable? [Donald] It plugs into the wall and has an ethernet connector [Donald] It looks like the appliancelinc [J.T.] one moment [J.T.] I believe the 232 was a an earlier device which was basically a powerline-only hub, basically a software upgrade on a smartlinc where its the smartlinc (2412n) casing, but the internal workings are the hub, but it's powerline only, not dual band, like the 2242-422 which was a dual band version of the hub in the smartlinc box [Donald] Is there a manual and or technical information you can send me?  [J.T.] well, it would basically be the same operation as the hub.  it would just use the same hub manual.   [Donald] do you mean the 2242-222 ? [J.T.] right [Donald] ok, thanks again; bye for now [J.T.] You're welcome.  Thank you for contacting us today.

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